Service Agreement

Last updated November 22, 2018

STREAMING SERVICE RULES

SERVICE LEVEL AGREEMENT

We guarantee that our services will be online, accessible and available for 99.9% of the time in 30 calendar days. Our policy allows for 0.1% downtime in a 30 day period. If we fail to meet this SLA guarantee then you may request a credit added to your account.

You will be given up to 2% of your monthly bill (for the service/product that is down) per hour for each hour of downtime. If less than an hour of downtime has occurred (or fraction thereof) you will be credited accordingly.

There is a maximum of 70% that will be credited for the given month. If downtime does occur and you are requesting an SLA credit, please wait until the outage has stopped and then send in a ticket.

We are not responsible for:

We are responsible for: